SHIPPING & RETURNS
We use Royal Mail to ship our gifts. On a tracked service.
I AM SENDING THIS AS A GIFT TO SOMEONE, WILL A RECIEPT OR INDICATION OF THE PRICE BE INCLUDED?
We never include pricing in our receipts or inventory / packing slips inside any of our boxes and none of our products include price tags.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
If ordered by 2pm on a weekday using our Standard Delivery Service, your order will be in the posted that very day and delivered to its recipient, within 72 hours. If you choose our Express Delivery Service you order will be dispatched the same day and delivered within 24 hours. On a weekend and bank holiday your order will be posted the following working day and delivered the next day. Once shipped you will receive an email from our chosen courier which will include tracking details for your order.
WHAT IF I NEED IT THERE ON A SPECIFIC DAY?
Once you have placed your order contact us with your order number, name and the date you would like and will will make a note and confirm with you.
WHERE DO YOU SHIP?
We ship anywhere in the UK. Please contact us prior to order if going further afield and we can let you know the price for this service. Please email firstname.lastname@example.org and we’ll see what we can do!
Return & Exchange Policy
Unless damaged, it is incredibly rare that we will ever have to refund a gift, however if for any reason you are not 100% happy with what has been purchased it is important for us to reach a happy solution which does not include us loosing your custom.