STORE POLICY

 

Customer Care


Our main priority at The Chocolate Gift Company is to produce and sell superb chocolate gifts. All of the storage and packaging of our chocolate meet SALSA standard. We stick to strict rules with health and safety and the treatment of allergens to ensure that we deal with our chocolate in a controlled and safe manor.

We advise that if the recipient of one of our gifts suffer from an allergy that they contact us prior to purchase and we can make sure that we advise them on our processes. Although we work to strict standards in controlling allergens we may advise that our product is not suitable in order to prevent any harm.

 


Privacy & Safety

When you make a purchase on The Chocolate Gift Company website we will ask for the following information. This information is necessary to collect payment, process and ship your order, and to communicate order status.

  • Email address

  • Name

  • Shipping & Billing Address

  • Phone number

  • Payment details

All of the above information is securely stored on a tailored system for us to be able to complete your order in an efficient, timely and safe manor.

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only. If you need to contact us about an order you have made, we will ask for information to identify you in our system. This is needed to provide you with quick and efficient assistance.

You have the option during checkout to join our mailing list. If you choose to your name and email address will be added to a secure Mail Chimp Database and only used to send you direct marketing emails from us to promote offers such as discount codes and free shipping, plus any new and seasonal products we are launching.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You can choose to stop receiving marketing material from us at any time by clicking “unsubscribe” at the bottom of any Chocolate Gift Company marketing emails or by contacting us via info@thechocolategiftcompany.com.

Wholesale Inquiries

We are a VAT registered business and are happy to work B2B. We can raise invoices for purchases and also arrange bulk discounts if ordering a volume of 5 or more gift from us.

We also have the facility to personalise the gifts with a company message or branding, to discuss please get in touch.

Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments

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The Chocolate Gift Company Ltd.

Unit 16, Eden Way

Leighton Buzzard

Bedfordshire

LU7 4TZ

concierge@chocolategift.co

VAT 314994774

Company number 11019653

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